Made in the U.S.A

what we're about

​Terms & Conditions


  • Orders may be faxed to 608-365-8450 or emailed to mbach@customawardsinc.com
  • ​Normal production time is 7 - 10 business days.
  • Minimum order of $50 is required. Orders of less than $50 will be subject to a fee.
  • Setup: A setup of $25 will apply to all custom orders (may have multiple set ups).
  • Rush Charges apply on a sliding scale of $25 - $100
  • ​New Accounts will be paid at the time of shipment with Visa, Mastercard or Discover.
  • ​Terms are available with an approved credit application. (3-5 weeks for approval)
  • Invoices not paid within 30 days are subject to a 3% of the balance late fee.
  • ​If there is a problem, we want to hear it; we will do our best to solve it.
  • Shipments are via UPS unless an alternate carrier is requested. (Additional handling charges may apply.) If you refuse a shipment, you will be liable for all of the shipping charges and a 15% restocking fee. The balance must be paid before regular shipment can be resumed.
  • Damaged or lost items. Be sure to check the shipment for damage and correct quantity before you accept it. All claims for lost or damaged merchandise must be noted with the carrier at the time of receipt in order for you to file a claim. Our liability ceases after we have the carrier’s receipt for the material in good order
  • A fee of $38.00 will be assessed for any checks returned unpaid by our bank. Future orders will be shipped only when pre-paid by credit card, or other certified funds. Uncollected checks will be turned over to a collection agency and the check writer will be liable for all collection costs.
  • All prices are subject to change without notice. We try to keep our prices as low as possible, but changes in our manufacturing costs and costs from our suppliers can and do occur.
  • If it is necessary to place you account for collection, late fees, all legal fees, court costs, collection fees and other associated costs, plus interest at 1.5% per month [19.6 per annum] will be charged to you account and must be paid by you.​

 

 

Attention To Detail & Quality

Custom Awards is a leader in this industry for it's laser ready superior plaques. Custom Awards prides itself in it's high quality furniture grade finishing processes & construction of the finest solid wood

You Dream it...We make it!

Custom Awards can turn your idea into reality.  We have the latest in wood working tools including a CNC Router and Laser Engraver.  Let us amaze you!

meet the owners

Doug & Melissa Bach purchased Custom Awards, Inc. in 2010.  Doug has been a wood craftsman since 1986.  Melissa specializes in design and customer service.  They enjoy spending time with their 2 boys traveling to The U.S. Virgin Islands when time permits or having camp fires, grilling & fishing when closer to home.  They look forward to helping you create a unique piece for your customer that will make you stand out from your competition!